Frequently Asked Questions
Frequently Asked Questions
Q. Where are your candles made?
A. Dalit Candles clay pots are hand-made in the Dharavi slum from natural clay and hand poured by Dalit ladies who would otherwise struggle to find work and educate their families. The pots are 100% biodegradable as are the boxes they come in.
Q. What is the wax that you use?
A. Our wax is a blend of beeswax and vegetable wax. We have perfected our wax over the years so that all the wax in your candle will burn away and leave you with a clean pot to reuse. Should your candle ‘tunnel’ for any reason please do let us know.
Q. What are your wicks made of?
A. High quality cotton.
Q. Is your packaging biodegradable?
A. Our cardboard & coconut string packaging is fully biodegradable. Should you wish to not use your clay candle pot again, this can go into garden waste.
Q. How much oil should I use in my burner?
A. You only need a drop of our oil as it is very strong. We suggest a drop of oil with water for the perfect aroma! Our oil is a blend with a lavender / vanilla scent, sourced from the best quality ingredients we have found in India.
Q. Do you sell to wholesale?
A. Yes, please register for a trade account.
Q. Are your packing peanuts biodegradable?
A. Yes, they are made of vegetable starch and will disintegrate in water.
Q. What is in your soap?
A. Our soaps are coconut oil based and use only natural ingredients and are made my an all-women enterprise that gives preference to employing disadvantaged women.
Q. What are your jute shopping bags made from?
A. Dalit shopping bags are made from jute which is a plant fibre and 100% biodegradable. Their production provides employment for the poor in Kolkata.
Q. What charity does Dalit Goods Co support?
A. We continue to support the work of Life Association and other charity partners across India. To find out more about the work of Life Association visit lifeassociation.org.uk
Q. Do you ship internationally?
Yes, we ship internationally. If your country doesn’t show up in the shipping options, please contact us at in**@******co.uk, and we can add it for you.
For Shipping to the United States. Please note that delivery charges at checkout do not include any import duties or tariff fees. These charges are determined by the courier and are payable upon delivery. Unfortunately, we do not have control over these costs or the exact amount.
Once your order reaches customs, the courier will contact you directly via email with details of any fees due. This email may reference “Potters House” as well as Dalit Goods—this is our fulfilment centre, so please be assured that this is a legitimate communication.
If you have any concerns about a message you’ve received, feel free to contact us and we’ll be happy to help.